Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Published
Profession
Industry
Seniority
Consulting, business support, auditing Jobs in Uganda
16
jobs
True North Consult Ltd
Supervisor, Service Center
Kampala, Uganda
True North Consult Ltd
Pump Attendant
Kampala, Uganda
Ezer Consult
Business Development Executive
Kampala, Uganda
EBC
Sales Representative
Kampala, Uganda
EBC
Credit Collection Officer
Kampala, Uganda
Commited To Good (CTG)
ICT Administration / Training Support
Kampala, Uganda
Netran Enterprises
Sales Representative
Kampala, Uganda
Aldelia Limited
Procurement Supervisor
Entebbe, Uganda
People Brand House
Manager Core Banking Systems
Kampala, Uganda
Get personalised job alerts directly to your inbox!
Netran Enterprises
Front Desk Representative
Kampala, Uganda
Closing: May 2, 2024
4 days remainingPublished: Apr 20, 2024 (8 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
In accordance with existing laws and the Client’s Code of Conduct, Internal policies and
procedures,the service center manager will be charged with the responsibility of promoting theachievement of the company’s service standards and month on month set targets byproviding guidance to the agents supervised. Ensure the overall business strategy isachieved through the set KPIs. Requirements
•A bachelor's degree in business, sales, or equivalent training in business or sales management.
• Minimum of 3 years’ experience in Service Experience
• Experience in sales with a combination of direct and indirect Knowledge of the
telecommunications industry and or FMCG environment.
• Ability to operate in a performance driven organization.
• Culturally aware.
• Customer focused.
• Business awareness.
• Strong analytical and strategic skills.
• Excellent planning and organizational skills.
• Excellent interpersonal skills.
• Sets high personal standards and is goal oriented.
• Good coaching skills & leadership skills
• Excellent communications skills, both orally and in writing.
• Strong customer service skills
How to Apply
You can apply by submitting your cover letter and CV [email protected]with subject line Supervisor, Service center.All application documents Must be in either PDF or MS. Word.Responsibilities
In accordance with existing laws and the Client’s Code of Conduct, Internal policies and
procedures,the service center manager will be charged with the responsibility of promoting theachievement of the company’s service standards and month on month set targets byproviding guidance to the agents supervised. Ensure the overall business strategy isachieved through the set KPIs. Requirements
•A bachelor's degree in business, sales, or equivalent training in business or sales management.
• Minimum of 3 years’ experience in Service Experience
• Experience in sales with a combination of direct and indirect Knowledge of the
telecommunications industry and or FMCG environment.
• Ability to operate in a performance driven organization.
• Culturally aware.
• Customer focused.
• Business awareness.
• Strong analytical and strategic skills.
• Excellent planning and organizational skills.
• Excellent interpersonal skills.
• Sets high personal standards and is goal oriented.
• Good coaching skills & leadership skills
• Excellent communications skills, both orally and in writing.
• Strong customer service skills
How to Apply
You can apply by submitting your cover letter and CV [email protected]with subject line Supervisor, Service center.All application documents Must be in either PDF or MS. Word.• Receive work plans and targets and develop action plans for the outlet to drive the
same.
• Communicate targets to the team and monitor to ensure achievement on a daily,
weekly, monthly, and quarterly basis.
• In instances of underperformance, determine causes and redress.
• Participate in the setting of service standards, share with the team, and monitor
performance regularly.
• Enforce Standard Operating Procedures at the outlet.
• Conduct own periodic customer satisfaction through mechanisms like call backs to
assess performance of the team.
• Put in place remedial actions in instances service levels fall below the set standard.
• Receive and respond to escalated queries and complaints from the team.
• Timely communication of new product/service material and any changes in service
offering.
• Maintain approved set stock holding levels at the outlet and always ensure availability
of stock.
• Ensure daily reconciliations are done at both agent and supervisor levels.
• Capture and report on any stock/cash variances followed by investigations.
• Carry out mandated surprise checks on both stock/cash holdings.
• Gather performance data of all agents.
• Prepare and submit all required daily, weekly, and monthly reports.
• Participate in the recruitment of new service agents.
• Ensure staff have received the required training for their role and subsequent refresher
trainings are done.
• Manage staff discipline and enforce the company’s code of conduct.
• Perform performance evaluations as stipulated by the company’s Performance
Management System.
• Delegation of activities to promote or have a proper succession plan.
• Support in projects assigned from time to time
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.